HVAC TOOLS LIMITED NZBN 9429046513991 — Website Terms & Conditions of Sale
Last updated: [9/10/2025]
- About these Terms & Acceptance
1.1 These Terms apply to purchases made on hvactools.co.nz.
1.2 By placing an order, you accept these Terms. If you are acquiring goods in trade, see clause 3.2.
1.3 We / us / our: HVAC TOOLS LIMITED (NZBN 9429046513991) referred to as HVAC Tools. You / your: The person or entity placing an order. Referred to as Customer.
Consumer: An individual acquiring goods for personal, domestic or household use.
In‑trade customer: A person or entity acquiring goods in trade for a business purpose.
Goods: Products supplied by us, including accessories and documentation.
TradeRewards ™: Our loyalty program (“TR”)
Terms: These Website Terms & Conditions of Sale
- Statutory rights (CGA / FTA)
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA)
- Consumer customers vs business (in-trade)
3.1 Consumers. Your CGA/FTA rights apply in addition to any manufacturer’s warranty.
3.2 Business customers (in-trade). Where you purchase in trade for business purposes, whether for a registered company or for an individual in business, you and we agree that the CGA does not apply, and both parties agree that this is fair and reasonable
- Prices, GST & quotes
4.1 Prices are in NZD and exclude GST as stated at checkout, but include GST where indicated.
4.2 Shipping/freight, including insurance, is as shown at checkout or in your order confirmation.
4.3 We may correct obvious pricing or typographical errors. If corrected after you place an order, you may cancel for a full refund
- Payment
5.1 Standard orders: Payment is due upon ordering.
5.2 Payment terms are by agreement in writing, provided by HVAC TOOLS only.
- Orders, changes & cancellations
6.1 You may request to cancel any items or orders before dispatch for a full refund.
6.2 If you are advised that your order is for “Special-order” items, the order may not be canceled, and if the order is canceled, a 100% cancellation fee will apply.
6.3 We may deliver in multiple shipments. If products are not yet shipped, you may request a refund unless it’s a special order
- Delivery, risk & transport
7.1 The delivery method is chosen by HVAC TOOLS unless otherwise agreed.
7.2 Transport costs. If your order or order confirmation states that freight is included, HVAC TOOLS covers transport. If not stated as included, transport is at your cost.
7.3 Risk passes on delivery to your requested delivery address or location. A Proof of delivery may be requested by emailing HVAC Tools.
7.4 Please inspect deliveries on arrival and tell us within 48 hours of any transit damage (to help with carrier claims). This does not limit your CGA rights
- Force majeure (delays outside our control)
If a cause beyond a party’s reasonable control (e.g., carrier disruption, strike, natural event, supplier failure) prevents performance, the affected party will notify the other and use reasonable efforts to resume. If it continues for 30 days, either party may cancel affected orders for a refund of undelivered goods
- Title & security interest (PPSA)
9.1 While all accounts are paid upon ordering, this will not reduce the entitlement of HVAC Tools if not paid in full; title remains with HVAC TOOLS. You grant us a purchase money security interest (PMSI) in the goods and their proceeds under the Personal Property Securities Act 1999 (PPSA).
9.2 You consent to our PPSR registration, will provide information we reasonably require, and waive receipt of verification statements to the extent permitted
- Warranties & returns (RMA)
10.1 Manufacturer warranties. Many products include a manufacturer’s warranty; we pass that on to you. Unless otherwise stated for non-consumable products, the warranty is 12 months.
10.2 Our warranty to business (in-trade). For in-trade purchases, our responsibility is (at our option) to repair, replace, or refund goods defective due to materials or workmanship within 12 months of delivery, except for consumables such as oils and sensors, provided you notify us promptly and return the goods for assessment. This warranty excludes misuse, unauthorised modification, incorrect installation, contamination, corrosion, normal wear and tear, tampered serial numbers, or use outside the product’s intended purpose.
10.3 Consumers. We will meet our obligations under the CGA (which may include repair, replacement, or refund).
10.4 30-day change-of-mind. You may return unused goods in original packaging and original condition within 30 days of delivery for a refund of the purchase price. Return freight is your responsibility unless we agree otherwise. This policy is in addition to your CGA rights.
10.5 Returns process (RMA). Before sending goods back, please contact us for a Return Material Authorisation (RMA) and instructions. Unauthorised returns may be declined or returned at your expense. We may charge a restocking fee for returns that are not due to our error or a CGA claim (does not apply to valid consumer guarantee claims).
- Technical advice & specifications
11.1 Any technical advice given in good faith based on the information you provide. You are responsible for assessing suitability for your application. Nothing in this clause limits your statutory rights.
11.2 Where you supply information, our assistance is provided on a no‑risk / no‑fault basis and is not design, engineering, or compliance advice. You must independently verify specifications and suitability and accept that selection, installation, and use remain solely your responsibility.
11.3 Installation disclaimer (in‑trade): By purchasing in‑trade, you warrant that you have the necessary qualifications and comply with applicable laws/standards for installation and commissioning. We are not responsible for damage or loss arising from installation by you or third parties.
- Liability (in-trade only)
To the extent permitted by law and for in-trade purchases only, our maximum aggregate liability is limited to the price paid for the goods giving rise to the claim. We exclude loss of profit, revenue, production, data, and indirect or consequential loss. We do not exclude liability for personal injury, for direct loss caused by our breach, or where liability cannot be excluded by law
- Errors & omissions; website information
We take care with product information, but specifications may change. If a material error affects your order, we’ll let you know, and you may cancel for a full refund. - TradeRewards™ (loyalty programme)
14.1 Earning: 1 TradeRewards™ Point (“TR Point”) per NZ$10 spent on eligible products; 1 TR Point = NZ$1discount value. Points calculated on order subtotal after discounts and rounded down to the nearest whole TR Point.
14.2 Awarding: TR Points are added when your order (or shipped items in a split order) has shipped. Canceled or refunded orders do not earn points.
14.3 Expiry: TR Points expire 12 months after they are earned (removed and cannot be reinstated).
14.4 Redemption: Apply TR Points at checkout on any products. Points are not cash, non-transferable, and cannot be exchanged for cash or used to offset prior purchases.
14.5 Refunds & returns: Orders paid with TR Points are refunded in TR Points (up to the amount used).
14.6 Account: Points accrue to the email/account used at checkout. If you are not logged in, you may not qualify for points. One programme account per customer; merges at our discretion.
14.7 Exclusions/adjustments: Some products/promotions may be excluded. We may correct errors (miscalculations, cancellations, fraud/abuse) by adding/removing points.
14.8 Changes: We may change, suspend, or end TradeRewards ™ (including earn/redeem rates) at any time. Changes don’t retroactively affect points already redeemed; unredeemed points remain subject to expiry. - Privacy & electronic communications
We handle personal information under our Privacy Policy. By ordering you consent to receive electronic communications (e.g., order confirmations, invoices).Formal notices under these Terms must be in writing and sent by email to [email protected]. - Changes to these Terms
We may update these Terms from time to time. The Terms in force when you place your order apply to that order
- Waiver
No waiver by HVAC TOOLS of any breach or failure to enforce any provision of these Terms shall be deemed a waiver of any other or subsequent breach or provision. A waiver is effective only if given in writing and signed by an authorised representative of HVAC TOOLS. The failure or delay to exercise any right or remedy under these Terms does not operate as a waiver of that right or remedy, nor does any single or partial exercise preclude any other or further exercise of that or any other right or remedy
- Governing law
These Terms are governed by New Zealand law. The parties submit to the non-exclusive jurisdiction of the New Zealand courts.